Common help
Try these checks first.
I cannot find a calendar link
Open the provider guide for the service your organization uses. Look for Subscribe, Export, iCal, Calendar Feed, or Calendar Sync in that service.
My calendar stopped refreshing
Some providers rotate or expire links. First open Settings → Recently Removed and tap Reconnect if the calendar was removed. If the provider issued a new link, copy it from the provider, disconnect the old calendar in Settings → Calendars, then add the new link. Never include the full link in a support email.
Apple Calendar does not show a calendar
Confirm that the calendar is visible in Apple Calendar and contains upcoming or recent events. Return to UpNext and refresh Apple Calendars.
I found the Apple Calendar, but I am not sure which one to confirm
Use the search field to find the calendar by name. UpNext groups calendars by account or source and shows the upcoming-event count, so you can confirm the intended calendar before importing it. Calendars marked as found on this iPhone are still Apple Calendars; check the account and source shown on the row before confirming.
Can I share only one child’s schedule?
Yes. Family sharing is an optional, private, read-only iCloud invitation. In Family > Share with family, choose Whole family or Choose children. Invited people can view upcoming events, locations and recent changes, but they cannot edit the schedule. This is separate from Family Unlock, the one-time purchase.
How does Check drive time use my location?
In Event Details, tap Check drive time to request a current Apple Maps estimate from your current location. UpNext uses location only while you make that request; it does not keep a route or enable background location updates. The estimate does not change your arrival time.
I bought Family Unlock on another device
Open Settings, choose Family Unlock, and restore the purchase with the same Apple Account used for the original purchase.
How do I delete my data?
Open Settings and choose Delete all local data. This removes the family data stored by UpNext on that device.
Want to understand what UpNext stores? Read the privacy explanation.